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This privacy policy applies only to the websites controlled by ASK & Learn, India. This privacy policy does not pertain to information that is collected offline.


A.     Information Collected: This privacy policy applies only to information collected on the Sites and does not apply to information collected by ASK & Learn through any other means. For details on the information collected and used from children under the age of 18, click here. We collect two types of information from visitors to the Sites:

i)      Personally Identifiable Information; and

ii)     Non-Personally Identifiable Information

(1). Personally Identifiable Information:

i)      "Personally Identifiable Information" is information that identifies you personally, such as your name, address, telephone number, email address, or company name. ASK & Learn collects and stores the personally identifiable information that you have provided to us. Here are some examples of manners in which we may collect your personally identifiable information on the Sites:

(1)   When you sign up for an online membership; or online newsletter; or online chat;

(2)   When you contact us with a question; or suggestion; or feedback; or post any comments or news or testimonials;

(3)   When you choose to participate in any online activity (ies); and

(4)   When you make a purchase of a product at the ASK & Learn websites.

ii)     The above list provides an example of the personally identifiable information that may be collected on the Sites. If you do not want ASK & Learn to collect your personally identifiable information, please do not provide it to us.

iii)    Non-Personally Identifiable Information, such as your IP address or cookies.

(2). Non-Personally Identifiable Information "Non-Personally Identifiable Information" can be technical information or it can be demographic information, such as your age, gender or interests. Non-personally identifiable information does NOT identify you personally. Here are some examples of the non-personally identifiable information that is collected via the Sites and a description of how this information is used:

(1)   Internet Protocol (IP) address -- Your IP address is a number that lets computers attached to the Internet knows where to send you data -- such as the web pages you view. We use this information to deliver our web pages to you upon request, to tailor our Sites to the interests of our users and to measure traffic within our Sites.

(2)   Cookie -- A "cookie" is a small text file that may be used to collect information about your activity on the Sites. For example, when someone visits a page within the Sites, a cookie is placed on the user’s machine (if the user accepts cookies) or is read if the user has visited the Sites previously. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but if you do, you may not be able to take advantage of the personalized features enjoyed by other users to our Sites.

(3)   Web Beacons (also known as "clear gifs," "web bugs" or "pixel tags") -- "Web Beacons" are tiny graphics with a unique identifier, similar in function to cookies, and are used to allow us to count users who have visited certain pages of the Sites and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, web beacons can tell the sender whether and when the email has been opened. In contrast to cookies, which are stored on a user’s computer hard drive, web beacons are embedded invisibly on web pages.

(4)   Demographic Information -- "Demographic Information" may be your gender, age, pin code and interests, which you voluntarily provide to us on the Sites. We use this information to provide you with personalized services and to analyze trends to ensure the information provided by the Sites meets your needs. Please note that we also consider aggregated information, which is not personally identifiable, to be non-personally identifiable information. The above list provides an example of the non-personally identifiable information that is collected via the Sites.

B.     Use of Information Collected Via the Sites

(1). Personally Identifiable Information: We use your personally identifiable information that is collected on these Sites primarily for the following purposes:

i)      To deliver services, such as educational programs, information, newsletters or software you request or purchase;

ii)     To alert you to special offers, updated information and other new services from ASK & Learn, or other third parties, or to forward promotional materials;

iii)    To complete a transaction or service requested by you;

iv)    To fulfill the terms of a promotion;

v)     To ensure the Sites are relevant to your needs;

vi)    To help us create and publish content most relevant to you;

vii)   To notify you about a material change to this privacy policy or Terms of Use, if necessary;

viii)  To allow you access to limited-entry areas of the Sites; and

ix)    To contact you in response to sign up forms such as ‘Contact Us’ or ‘Order Inquiry’.

(2). Non-Personally Identifiable Information: Non-personally identifiable information is used as described above and in other ways as permitted by applicable laws including combining non-personally identifiable information with personally identifiable information (except with respect to non-personally identifiable information collected from children under the age of 18).

C.     Sharing and Disclosure of Information

(1). Personally Identifiable Information: We may share or disclose your personally identifiable information in the following instances:

i)      To fulfill a service to you. For example, if you choose to enroll into an educational program on the Sites, we may share your personally identifiable information in order to provide the program to you. In addition, if you email us a question, we may use your email address to process your request and respond to your question. Also, if you are entering a chat, we may use your personally identifiable information in order to fulfill the terms of that promotion. This means that we may share the information for mail carriers.

ii)     To affiliates, strategic partners, agents, third party marketers or other unaffiliated parties who are offering products or services that we believe may be of interest to you or who require your personally identifiable information for research, administrative and/or internal business purposes. These parties may use your personally identifiable information to contact you with an offer or advertisement related to a product or service, or they may use such information for their own research, administration or business purposes. If you do not want us to share your personally identifiable information in this manner, please do not provide us with this information.

iii)    To unaffiliated third-party service providers, agents or independent contractors who help us maintain our Site and provide other administrative services to us (including, but not limited to, order processing and fulfillment, providing customer service, maintaining and analyzing data, sending customer communications on ASK & Learn’s behalf). We seek to ensure that these unaffiliated third parties will not use the personally identifiable information for any other purpose than to provide the administrative services for which they are responsible. Because such unaffiliated third-party service providers that help us administer our Sites will have access to users’ personally identifiable information, if you do not wish for our unaffiliated third-party service providers to have access to your information, please do not register or submit any personally identifiable information to us.

iv)    To complete your purchase, if you choose to make a purchase on the Site we may collect from you your credit card number, billing address and other information related to such purchase, and we may use such collected information in order to fulfill your purchase. We may also provide such information, or other personally identifiable information provided by you, to unaffiliated third parties as necessary to complete your purchase (for example, to process your credit card).

v)     To comply with the law or in the good faith belief that such action is necessary in order to conform to the requirements of law or comply with legal process served on us, protect and defend our rights or property, including the rights and property of ASK & Learn and its Site or act in urgent circumstances to protect the personal safety of our end users.

vi)    To third parties as part of any corporate reorganization process including, but not limited to, mergers, acquisitions, and sales of all or substantially all of our assets.

vii)   To track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers and to provide such information to third parties.

viii)  To protect against potential fraud, we may verify with third parties the information collected from these Sites. In the course of such verification, we may receive personally identifiable information about you from such services. In particular, if you use a credit card or debit card to purchase services with us, we may use card authorization and fraud screening services to verify that your card information and address matches the information that you supplied to us, and that the card has not been reported as lost or stolen.

ix)    Except as described in this Privacy Policy or at the time we request the information, we do not otherwise use, share or otherwise disclose your personally identifiable information to any third parties.

(2). Non-Personally Identifiable Information: We use non-personally identifiable information collected on the Sites in the manner disclosed above, in the Section A (2). We may share this non-personal information with third parties.

D.    Collection and Use of Information from Children Under the Age of 18

(1). Collection of Personally Identifiable Information Collected from Children: In most instances, ASK & Learn will only request the name and email address of the child in order to complete an immediate request from the child. The information that is collected will only be used for the requested purpose and will be deleted immediately. ASK & Learn will not store or otherwise use that information. Here are some examples of instances in which ASK & Learn may immediately delete the child’s information after the completion of the child’s initial request:

(1)   If the child emails an inquiry;

(2)   If the child participates in any online activity;

(3)   If the child refers to a friend, we may request his or her name and email address and the friend’s name and email address;

(4)   From time to time, we may request limited personally identifiable information from children in order to offer a service, a promotion or other activity to the children. In such an instance, we will request that the child provide his or her email address, as well as the email address of his or her parent or legal guardian ("parent"). ASK & Learn will use that email address to send the parent an email letting him or her know about the child’s contact. The email will include details on how the parent may (i) provide ASK & Learn with consent; (ii) prohibit ASK & Learn from any further contact with the child; or (iii) delete the child’s personally identifiable information. ASK & Learn will not collect more information than is reasonably necessary for the child to participate in the activity at issue.

(5)   Below are some examples of instances in which we may collect the name and email address from children on the Site and require parental consent:

(a)   If the child wants to enroll online membership; or other promotion; and

(b)   If the child wants to receive feeds on a recurring basis.

(6)   For children participating in ASK & Learn Student Access program, all personally identifiable information will be provided by the individual. Every individual will be asked to provide a parent’s email address with all personally identifiable information. If any individual fails to provide ASK & Learn with a parent’s email address, upon the first login they will be challenged to verify if they are over / under 18 years of age.

(7)   If the child user verifies that he/she is under 18 years of age, the user will be asked to enter his/her parent’s e-mail address. Upon entering the e-mail address, an e-mail will be sent to the parents notifying them that their child has access to the Student Access program and details on how to access, change or delete the child’s personally identifiable information and disable their child’s account. If the child’s parents do not have an e-mail address, the child will be provided with a PDF copy of the e-mail and instructed to print out and give the e-mail to their parents for review.

(2). Use of Personally Identifiable Information Collected from Children: When we collect personally identifiable information from children, we will only use that information for the express purpose for which it was collected. For example, if a child enters a chat, we will request the parent’s information (as described in Section D (1)) and will only use the child’s email address to enroll for online program, to notify the parent of the child’s entry. The personally identifiable information will not be used for any other purpose, and the personally identifiable information will not be used after the activity is complete.

(3). Sharing of Personally Identifiable Information Collected from Children: Except as provided in this Section, we do not share personally identifiable information collected from children with any unaffiliated third parties. We may, however, share a child’s personally identifiable information that we have collected with parental consent in the following limited instances:

(1)   We may share such information with third-party service providers who help ASK & Learn maintain the Sites and provide other administrative services to us. We seek to ensure that these unaffiliated third parties may not use the personally identifiable information for any other purpose, and these unaffiliated third parties have agreed to maintain the confidentiality, security and integrity of the personally identifiable information.

(2)   Finally, we may disclose child’s personally identifiable information to third parties if we believe we are required to do so in order to comply with law (including court orders and subpoenas); to comply with requests from law enforcement agencies or the government; to enforce our Terms of Use; to protect our rights, privacy, safety or property and the rights, privacy, safety or property of our employees or other users of our Sites; to protect our operations; and to permit us to pursue available remedies or limit the damages that we may sustain.

(4). Non Personally Identifiable Information: We collect and store the non-personally identifiable information that is described in Section A (2) of this privacy policy. We do not, however, link this information to personally identifiable information when it is collected from children.

(5). Note to Parents and Legal Guardians: Please contact ASK & Learn at any time regarding privacy questions or concerns, or to request to review what personally identifiable information we have collected from a child. Parents may also contact us at any time to request that we delete the personally identifiable information of a child or a parent and/or refuse to permit further collection or use of a child’s information. We will take steps to ensure that any person contacting us for a child’s information is that child’s parent or guardian.

E.     International Transfer of Information: If you choose to provide us with personally identifiable information, ASK & Learn may transfer that information to its affiliates and subsidiaries or to other third parties, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. If you are visiting from India or other regions with laws governing data collection and use that may differ from Indian law, please note that you are transferring your personally identifiable information to India which does not have the same data protection laws as India and by providing your personally identifiable information you consent to:

i)      the use of your personally identifiable information for the uses identified above in accordance with this privacy policy; and

ii)     the transfer of your personally identifiable information to India as indicated above.

F.     Opt-Out: We communicate with users who subscribe to our services on a regular basis via email. For example, we may use your email address to confirm your request, to send you notice of payments, to send you information about changes to our products and services, and to send notices and other disclosures as required by law. Generally, users cannot opt-out of these communications, but they will be primarily informational in nature rather than promotional.

(1). However, we provide you the opportunity to exercise an opt-out choice if you do not want to receive other types of communication from us, such as emails or updates from us regarding new services and products offered on this Site or if you do not want us to share your personally identifiable information with third parties. The opt-out choice may be exercised by ticking or un-ticking the appropriate box if such checkbox is available at the points where personally identifiable information is collected or by contacting us. We will process your unsubscribe as soon as possible, but please be aware that in some circumstances you may receive a few more messages until the unsubscribe is processed. You also may opt-out of receiving such emails by clicking on the "unsubscribe" link within the text of the email.

G.    Forums, Chat Rooms and Other Public Posting Areas: Please note that any information you include in a message you post to any chat room, forum or other public posting area is available to anyone with Internet access. If you don’t want people to know your e-mail address, for example, don’t include it in any message you post publicly. PLEASE BE EXTREMELY CAREFUL WHEN DISCLOSING ANY INFORMATION IN CHAT ROOMS, FORUMS AND OTHER PUBLIC POSTING AREAS. WE ARE NOT RESPONSIBLE FOR THE USE BY OTHERS OF THE INFORMATION THAT YOU DISCLOSE IN CHAT ROOMS, FORUMS AND OTHER PUBLIC POSTING AREAS.

H.    Third Party Web Sites: This statement applies solely to information collected on the Sites. The Sites may contain links to other web sites. We are not responsible for the privacy practices or the content of these other web sites.

I.     Third Party Advertisers: We may use advertisers, third party ad networks, and other advertising companies, to serve advertisements on the Sites. Please be advised that such advertising companies may gather information about your visit to the Sites or other sites (such as through cookies, web beacons and other technologies) to enable such advertising companies to market products or services to you, to monitor which ads have been served to your browser and which web pages you were viewing when such ads were delivered. PLEASE NOTE THAT THIS POLICY DOES NOT COVER THE COLLECTION AND USE OF INFORMATION BY SUCH ADVERTISING COMPANIES.

J.     Accessing Your Personally Identifiable Information and Privacy Preferences: We provide you with an opportunity to access your personally identifiable information to ensure it is correct, accurate and current. To edit your personally identifiable information, please contact us. To be removed from our mailing list or if you would prefer that we do not share your information with third party marketers, please make sure to indicate that. If for any reason you are not able to update or edit your personally identifiable information at this page, you can access such information by contacting us as described below. We will make reasonable efforts to accommodate your request.

K.     Assignment: In the event that all or part of our assets or sold or acquired by another party, or in the event of a merger, you grant us the right to assign the personally identifiable and non-personally identifiable information collected via the Sites.

L.     Changes to this Privacy Policy

(1). We reserve the right to change this privacy policy from time to time. When we do, we will also revise the "last update" date at the bottom of this privacy policy. For changes to this privacy policy that may be materially less restrictive on our use or disclosure of personal information you have provided to us, we will attempt to obtain your consent before implementing the change by sending a notice to the primary email address specified in your account or by placing a prominent notice on the Sites.

(2). We will also notify parents if we change the kinds of information that we collect from children and materially alter our practices of sharing and using this information. We will not collect, use or share the information without parental consent.

M.    Security

(1). No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to ASK & Learn is done at your own risk.

(2). Once we receive your transmission, we make reasonable efforts to ensure security on our systems. We use firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software.

(3). If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using these Sites or providing personally identifiable information to us you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of these Sites. We may post a notice on our Sites if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

N.    Age Screening

(1). Some parts of the Sites require that personally identifiable information be submitted in order to participate. For example, if you want to receive one of our newsletters, you must give us your email address. Some parts of the Sites will have an age-screening mechanism to prevent children from registering. We won’t knowingly allow anyone under the age of eighteen to register with any of our Sites, or to access those features that require registration, except as explicitly disclosed herein.

(2). If we become aware that we have inadvertently received personally identifiable information from a user under the age of eighteen other than in a legally permissible situation, we will delete the information from our records as soon as we discover it.

O.    Contacting ASK & Learn: If you have any questions about this privacy policy or our privacy practices, please contact us at All information you provide in any written communication will not be covered by this policy.

ASK & Learn

6, ‘suvas’, Arogyanagar, Athwalines,
Surat, Gujarat, INDIA – 395 001

Phone: (+91) 99988-05898

Effective as of Saturday, August 13, 2011
Last Updated On: Saturday, August 13, 2011