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Welcome to the ASK & Learn Web site ("Site").  Following are the terms and conditions that govern your use of this Site.
·         INTELLECTUAL PROPERTY
·         USER SUBMISSIONS
·         USE OF SOFTWARE
·         DISCLAIMERS
·         LIMITATION OF LIABILITY
·         USER NAME AND PASSWORD
·         THIRD PARTY LINKS
·         INDEMNITY
·         CHOICE OF LAW AND VENUE
·         TRADEMARK INFORMATION
·         Refund Policy
THESE TERMS AND CONDITIONS OF USE ("TERMS OF USE") CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND “ASK & Learn” ("ASK & Learn or Academy for Scientific Knowledge", "WE" OR "OUR"). PLEASE READ THIS AGREEMENT ("AGREEMENT") IN ITS ENTIRETY BEFORE YOU CONTINUE TO USE THIS SITE OR DOWNLOAD ANY CONTENT. ASK & Learn MAKES CONTENT AVAILABLE FOR YOUR USE ON THIS SITE, INCLUDING INFORMATION, IMAGES, ILLUSTRATIONS, SOUND, SOFTWARE AND DOCUMENTATION (COLLECTIVELY, "MATERIALS"), SUBJECT TO THIS AGREEMENT.  BY ACCESSING OR USING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT AGREE, DO NOT USE THE SITE.
We reserve the right to change these Terms of Use, prices, Materials and license terms from time to time at our sole discretion. Your use of the Site will be subject to the most current version of the Terms of Use posted on the Site at the time of such use. Additionally, when using particular Materials, you shall be subject to any posted guidelines or rules applicable to such Materials that may contain terms and conditions in addition to those in the Terms of Use. All such guidelines or rules are hereby incorporated by reference into these Terms of Use. ^ Top
ASK & Learn, its licensors and its content providers own all of the Materials featured or displayed on this Site.  Patent, copyright, trademark, trade secret and other laws and treaties relating to intellectual property rights protect the Site and included Materials. Except as explicitly permitted herein, no portion of the Materials may be copied or retransmitted by any means, and all related rights shall remain the exclusive property of ASK & Learn or its licensors unless otherwise expressly agreed.  You may not reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the software available on the Site. ^ Top
Any content, information, or material that you submit to this Site ("User Material") is considered non-confidential.  You may only submit User Content that (i) does not violate the intellectual property rights of any third party, and (ii) is not pornographic, sexually or racially or ethnically discriminatory, or otherwise objectionable or harmful.  Unless you have entered into a Publishing Agreement for the sale and distribution of software created by us, by submitting User Material, you grant ASK & Learn a worldwide, irrevocable, non-exclusive, perpetual, royalty-free license to display, distribute, modify, perform, reproduce and create derivative works from your User Material, and to sublicense any of the foregoing rights to third parties.
We may monitor or review any areas on the Site where users transmit or post User Material and we reserve the right, in our sole discretion, to remove your User Content from the Site and to restrict, suspend or terminate your access to all or part of the Site, at any time.  To the maximum extent permitted by law, ASK & Learn will have no liability related to User Content, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise.  ASK & Learn also disclaims all liability with respect to the loss, misuse, modification, or unavailability of any User Content. ^ Top
The software and accompanying documentation that are made available to download from this Site are the patented and/or copyrighted work of ASK & Learn and/or its suppliers. Use of the software is governed by the terms of the end user license agreement that accompanies or is included with such software. You will not be able to download or install any software that is accompanied by or includes an end user license agreement unless you agree to the terms of such end user license agreement. If you do not agree to such terms, you will not be able to use the software. ^ Top
DISCLAIMERS
EXCEPT AS EXPRESSLY PROVIDED OTHERWISE IN A WRITTEN AGREEMENT BETWEEN YOU AND “ASK & Learn”, ALL MATERIALS ON THIS SITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, ASK & Learn MAKES NO WARRANTY THAT (i) THE MATERIALS WILL BE MADE AVAILABLE IN A MANNER THAT IS UNINTERRUPTED, SECURE, TIMELY, OR ERROR-FREE, (ii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE MATERIALS WILL BE EFFECTIVE, ACCURATE OR RELIABLE, AND (iii) THE MATERIALS PURCHASED OR OBTAINED BY YOU FROM THE SITE WILL MEET YOUR EXPECTATIONS. ^ Top
IN NO EVENT SHALL ASK & Learn OR ITS SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, WHETHER ARISING IN TORT (INCLUDING NEGLIGENCE), CONTRACT, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, THOSE DAMAGES RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ASK & Learn HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You are responsible for the security and all use of the Site made using your username and password.  If you believe there has been a breach of security of your username and password, such as theft or unauthorized use, you should notify us immediately by e-mail. ^ Top
Links to third party Web sites on this Site are provided as a convenience; these sites are not under our control and we are not responsible for any of their content. If you use these links, you will leave this Site.  ASK & Learn does not endorse or make any representations about linked sites, or any materials found there, or any results that may be obtained from using them. If you decide to access any of the third party Web sites linked to this Site, you do so entirely at your own risk and you waive any and all claims against us regarding the inclusion of such links and your use of those Web sites. ^ Top
INDEMNITY
You agree to indemnify ASK & Learn, its subsidiaries, affiliates, officers, agents, directors, licensors and employees against any losses, expenses, costs or damages incurred by any or all of them as a result of your breach of the terms of this Agreement or your unauthorized use of the Materials and related rights. ^ Top
This Site (excluding linked sites) is controlled by ASK & Learn from its office in the State of Gujarat, India. By accessing this Site, you and “ASK & Learn” agree that all matters relating to your access to, or use of, this Site shall be governed by the laws of the State of Gujarat (without giving effect to the conflicts of laws principles thereof), except as to copyright and trademark matters, which are covered by Indian laws.  Any action relating to this Agreement must be brought in the state court located in Ahmadabad, Gujarat, and you irrevocably consent to the jurisdiction of such courts.  ASK & Learn makes no representation that Materials available on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this Site from countries outside of India or any political subdivision thereof do so, on their own initiative and are responsible for compliance with local laws. ^ Top
The trademarks, logos and service marks ("Marks") displayed on this Site are the property of ASK & Learn or other third parties. ASK & Learn logo are trademarks of ASK & Learn, India, and may not be used without our prior written permission. Microsoft, the Microsoft Internet Explorer logo and Windows Media logo are registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. ^ Top
We will work with you diligently to resolve any issues with your account that might come up. If we are unable to successfully resolve your issue, we will give you a refund according to our policy below.
Non-Refundable Products
The following products are NOT refundable at any time:
  • Printable Material
  • Online Enrollment
We do not offer a refund on any electronic (download) document.
Reason for Policy
We cannot issue a refund for these products because the value of the product is received immediately after ordering.  E.g. For the printable materials, a customer can print the workbook within a few minutes of placing the order.
Refundable Products
The following products are refundable according to the policy below:
  • Online Practice Tests
To receive a refund, you must:
1.     Contact us within 72 hours of placing your order
2.     Have completed or attempted NO MORE THAN 3 (three) online practice tests and no more than 30 total questions in your account
Requesting A Refund
Your order must comply with the above criteria to be eligible for a refund.  Upon issuance of a refund, your account and license to use the materials will be cancelled.
Please contact us by email if you qualify and would like to proceed with a refund request or if you have any questions.   We will process your request in 3-5 business days. Thank you for your order and interest in our products!